The growth of the economy depends on the effectiveness/efficiency of its organisations and the Healthcare sector has considerable weight. The way to develop this effectiveness/efficiency is by increasing the value that organisations deliver to customers, which in the specific case of the Healthcare sector, is the patient. More value means increasing satisfaction at a lower cost.
In this framework, the efficient management of Health Units is necessary, providing better economic results and improving patient satisfaction. Questioning and optimising processes, making them more simple and efficient, should be the culture of all health professionals.
Health professionals should be trained in problem-solving and problem-solving tools that enable them to achieve their goals. In Kaizen, we say that the goal of managers is to solve problems. We consider a problem any deviation between a current state and a goal state.
Participants will be provided with methodologies of continuous improvement that can be applied immediately to enhance the results of the health units they integrate.